Frequently Asked Questions

This Agreement was last modified on 18th february 2016

How Do I Place an Order On izone365.com?

    Its easy! Once you have found what you are looking for, all you need to do is:

  • Add items to your cart
  • Click to checkout
  • Confirm your billing & delivery address
  • Pay and await your delivery
  • You can check out without being registered, but we recommend you take 2 minutes to sign up for speedier checkout and other benefits!

Is it safe to shop online?

This is an important question and our priority at izone365.com is to ensure the privacy of our customers and safety of payment.

First, we highly recommend you have a strong password for your shopping website.

On izone365.com, we offer various ways of payment including Cash on Delivery (COD), online Payment & Credit Cards and have strategic partnerships with well-known banks in the region. We also protect our website with ‘Norton Secured’. When shopping online, make sure that the website has an SSL (secure sockets layer) encryption installed which is represented by an icon of a locked padlock.

Another tip is to have one credit card for your online purchases. This helps you track your purchases and God forbid something wrong happens, you can cancel that credit card. Some banks are also offering an ‘Internet Credit Card’ that has a capped amount.

Can I cancel my online order?

Its okay to change your mind, just give us a call on +971-56-998-6387 or Email us at info@izone365.com and we’ll guide you through the process.

How Do I Track My Order?

Yes you can track your order journey as it makes its way to you. Just login and type in your order ID & your email address.

What if my stuff is different from what I ordered when it arrives?

Hopefully this won’t happen! We always carry out quality checks and ensure your products are carefully packed and delivered to you in perfect condition. Just in case your stuff arrives damaged, do not worry, call us on +971-56-998-6387 with your order ID and we’ll be happy to replace the item as soon as possible.

Do I Need an Account to Place an Order?

No, its not essential, you can login as a guest. But… we really do recommend that you signup to enjoy speedier checkout, get the latest updates and best deals.

How do I know my online order has been confirmed?

As soon as we receive your order we’ll confirm by email. Remember and check the details. If you have any special requests, our customer service team will give you a call.

Can I order over the phone?

Yes you can order over the call on +971-56-998-6387 And one of our customer service agents will be more than happy to assist you in making your purchase online.

What are options to return the product?

Our hassle free return policy allows you easy access to our customer care and call center for processing your returns.

The below are the options to return the product:

  • Visit the  ur store locations.
  • Call our call center on +971-56-998-6387  for arranging a pickup

What is the return policy for products purchased on izone365.com?

Standard 7 Day return policy applies.

Can I see products in real life before buying online?

Yes, of course. Just visit a Range Zone Technologies LLC near you and our product experts will be happy to help you.

Store Location

What ways can I pay on izone365.com?

We have loads of safe ways you can pay: Credit Card, Online payment , Cash on Delivery , Credit Card on Delivery & Pay in store  . Unfortunately we don’t accept Gift Vouchers online at the moment.

What happens if I am not home to accept the order delivery?

Our courier partner will contact you on the mobile number you had given at the time of placing the order.

You may suggest an alternate schedule for receiving your order. However, after 3 unsuccessful attempts to contact will result in auto cancellation of your order and amount refunded to your account (if already paid).

We advise you to write to us on info@izone365.com or call us on +971-56-998-6387 and inform us for an alternate schedule.

How Long is the Warranty on My Product Good For?

Izone365.com offers a one-year warranty on all products sold through the Izone365 site. The warranty is in effect from the date listed on your invoice. If your product requires repair, the standard warranty provided by the supplier/manufacturer will apply. All warranties through Izone365 apply within the limits of UAE unless specified otherwise. We will assist with the claim process with the manufacturer.