Warranty Replacement Policies

Note – Replacement, Exchange or Refund policy is applicable only for the products which have technical issues within the warranty period. We can Replace, Exchange or Refund if the product is damaged but the customer needs to raise a complaint on our website within 24hrs from the delivery date. No refund or exchange will be given if the product has no issues like – damage or technical issues.

Note- Any refund will be processed only for the actual product price, delivery charges and processing fee will not be refunded.

 CUSTOMER SATISFACTION (STANDARD RETURN POLICY)

  • Return for replacement or exchange within 7 days
  • Return for refund within 3 days
  • Restocking Fee: Yes

This is our Standard Return Policy. Items covered by this policy must be returned within 7 days of the invoice date. Will be applied to Restocking Fee from 15%. For more details and policy please visit the Customer satisfaction policy.

PROMOTIONAL, DEALS, SALE, DISCOUNT AND SELLING WITH SUPER LOW PRICE PRODUCTS STANDARD RETURN POLICY

  • Return for replacement within: No
  • Return for refund within 24hrs
  • Restocking Fee: Yes

This is our Standard Return Policy for Promotional, Deals, Sale, Discount Stock Clearance Sale and Selling with Super Low Price Products doesn’t cover warranty/replacement/refund. Items covered by this policy must be returned for replacement within 24hrs of the invoice date. Will be applied to Restocking Fee from 15%. For more details and policy please visit the Customer satisfaction policy.
No warranty of any kind would be available on any products that are provided as part of promotional deals, special offers, bundle offers, clearance stock, or noted as free or super low price.

The following conditions are not acceptable for return, warranty, and replacement.

  • Any physical damage
  • An invoice has not indicated the warranty period
  • other accessories from the original box
  • Returned without the original invoice

TABLETS STANDARD RETURN POLICY

  • Return for replacement within 7 days
  • Return for refund within 3 days
  • Restocking Fee: Yes
  • Warranty: As Per Mention on Izone365 Web Site

This is our Standard Return and Warranty policy for Tablets. Items covered by this policy can be replaced or exchanged within 7 days of the invoice date. Warranty pick & drop from customer location (only within UAE) will be free of charge within 7 days of the invoice date. But for exchanging product delivery charges will apply.

LAPTOPS, NETBOOKS, All in One & DESKTOPS STANDARD RETURN POLICY

  • Return for replacement within 7 days
  • Return for refund within 3 days
  • Restocking Fee: Yes
  • Warranty: As per mention on Izone365 web site

This is our Standard Return and Warranty policy for Laptops and Netbooks. Items covered by this policy can be replacement or exchange within 7 days of the invoice date. Warranty pick & drop from customer location (only within UAE) will be free of charge within 7 days of the invoice date. But for exchanging product delivery charges will apply. Branded Laptops, Netbooks, All in Ones and Desktops warranty can be claimed from brand dealers or through Izone365.

The following conditions are not acceptable for return, warranty and replacement.

  • Any physical damage
  • Laptops and Netbooks that are missing the manufacturer label containing a model number and part number
  • Laptops and Netbooks that are missing the manufacturer warranty label
  • Laptops and Netbooks that were missing parts, box, adapters or any other accessories from the original box
  • Returned without the original invoice
  • Laptops and Netbooks which not satisfying manufacturer warranty policy
  • Laptops and Netbooks which is not satisfying Customer Satisfaction policy
  • Laptops and Netbooks models that are coming with original Windows or any other software, after using them, activating or starting software cannot be returned or replaced.

REFURBISHED OR RECERTIFIED LAPTOPS, NETBOOKS STANDARD RETURN POLICY

  • Return for refund within 3 days
  • Return for replacement within 7 days
  • Restocking Fee: No
  • Warranty: As per mention on Izone365 web site

This is our Standard Return and Warranty policy for Refurbished or Recertified Laptops and Netbooks. Items covered by this policy can be returned within 3 days of the invoice date. Warranty pick & drop from customer location (only within UAE) will be free of charge within 7 days of the invoice date. But for exchanging product delivery charges will apply.

The following conditions are not acceptable for return, warranty and replacement.

  • Any physical damage
  • Laptops and Netbooks that are missing the manufacturer label containing a model number and part number
  • Laptops and Netbooks that are missing the manufacturer warranty label
  • Laptops and Netbooks that were missing parts, box, adapters or any other accessories from the original box
  • Returned without the original invoice
  • Laptops and Netbooks which not satisfying manufacturer warranty policy
  • Laptops and Netbooks which is not satisfying Customer Satisfaction policy
  • Laptops and Netbooks models that are coming with original Windows or any other software, after using them, activating or starting software can not be returned or replaced.