Shipping And Delivery

Get this delivered when it suits you

We’ll show you your current delivery options for this item in checkout. Subject to the time you order, and where you want delivery, these options will include:
We deliver to all areas across the United Arab Emirates

• FREE standard delivery in 3-5 working days
• Local stores with stock you can collect from now
• Local stores you can get items sent to for you to collect later
• Shipping Cost: Shipping cost is 18AED. Shop Above 500AED get Free Shipping

Stock updates

Find something you want but it’s not in stock? On the item’s product page, simply click on ‘Email me when back in stock’, and let us have your email address. We’ll let you know as soon as it’s available again.

Returns and refunds

Please read all the conditions below:
iZone365.com reserves the right to refuse a return/refund/ exchange request. Please make your claims for “damaged items on delivery” or missing items within 24 hours of receipt of merchandise. If you decide to return your purchase, you can do so within 30 days after your purchase. The following conditions apply:

To return an item please call our Support agent at +971-56-998-6387

All returned items must be in new condition (AS SOLD CONDITION), in their original box, and must include all packing material, blank warranty cards, manuals, and all accessories.

Goods must be complete, unused, and in ‘AS NEW’ condition as received. If the box has been opened we can not return the item.

Include the invoice with the return. If the goods are defective, please specify the defect, in a separate sheet of paper and attach it along with the invoice. Please DO NOT write or mark anywhere on the product’s factory packing (carton) or product itself.
Goods must be returned to our Returns Department either by yourself or sent by a courier.

Delivery charges for returning an item(s) are to be paid and are the responsibility of the customer.

Send pre-authorised returns to the address mentioned in the contact us page.

Refunds will be done only through the Original Mode of Payment.

Canceling an Order

Please notify us either by phone at +971-56-998-6387  or email info@izone365.com If you could let us know the reason for cancellation, we will improve our service and perhaps do things a little better next time.

If you decide to cancel the order, please do so as soon as possible. You can cancel the order within 12 hours.

Refunds will be done only through the Original Mode of Payment.

The item must be returned in ‘as new condition’ – not used or installed, and in its original packaging.For more information.

Order online and collect in store

Sometimes you’ll want something even quicker than we can deliver. Or you can’t be in when our van or courier would arrive. That’s why we offer you the option to order online and collect in store.

Subject to what you’re ordering and where you want to collect from, you can:

Reserve & Collect – reserve online for free and collect at a local store as soon as you like. Once reserved, your item’s held till closing time the next day, to be paid for when you collect.

Pay & Collect – pay online, and have the item sent, for free, from our warehouse to a local store for you to collect. Starting on the date the item arrives in store – which you choose in checkout – you have 28 days to collect it.

Secure payment Methods

We are always trying to provide multiple options for our customers. Currently, iZone365.com accepts the following methods of payment:

• Cash on Delivery
• Credit / Debit Card Online
• Cash Payment in our stores
• Credit / Debit Card Payment in our stores
• Credit / Debit Card on Delivery ^*For deliveries in UAE
• Bank Wire Transfer
• Bank Cash Deposit

iZone365 warranty

By default most of the products listed on iZone365.com website come with a one year warranty, if not mentioned otherwise. iZone365.com also offers extended warranties to applicable products. Please check the product’s page to see the available warranty options.

iZone365.com warranty plans

12 months Warranty: Free